As a leader of McKinsey’s Marketing & Sales and Consumer Packaged Goods Practices, Bo serves consumer clients through insights-led growth programs that span strategic and tactical levers. Bo leads McKinsey’s innovations in consumer insights through the consumer-decision-journey methodology and recently launched the firm’s proprietary growth metric, the Customer Growth Indicator. He also designed McKinsey’s Profitable Growth Navigator, used to evaluate the growth potential based on a comprehensive set of market, consumer, and business insights and analyses.
His recent client service includes:
leading the turnaround of a global apparel retailer across ecommerce, store experience, marketing, and creative, to reverse declining sales and profitability and drive 10 percent growth in revenue and 70 percent growth in net profit
redesigning the customer offering for a US restaurant chain, including menu architecture, new product introductions, assortment and product design, item-level pricing, and promotional tactics; this delivered 2 to 4 percent in profitability through growth
designing the product, positioning, and marketing plan—using both quantitative and qualitative consumer insights techniques—for the full suite of financial services products of a national consumer bank, to drive acquisition of new customers up by 10 percent
Bo’s work spans a client’s commercial agenda and have included topics, in addition to those above, related to commercial organizational design, marketing procurement, and strategic topics like segmentation and market structures.
Bo’s experience in strategy, marketing, and business development prior to joining McKinsey includes leading audience development for a digital media company, Wetpaint.com, spanning content creation, distribution, corporate marketing, and product/technology strategy. He also worked across sales, sales insights, and brand management at E&J Gallo Winery.
Bo serves on the board of the Finneman Scholarship Foundation, a not-for-profit organization supporting students in California’s Central Valley.